The Procedure

If you want to apply to the WorkCover Ombudsman to review a decision to stop your payments, you need only send a copy of the decision plus a copy of the notice of dispute filed at the Tribunal with a short covering letter asking for a review of the decision. You can send the WorkCover Ombudsman any other relevant material if you want to, but this is optional. The WorkCover Ombudsman will then give the decision maker 7 calendar days in which to send in the relevant documents from your claim file. A determination on your application will usually be made within 2 days of receiving the documents from the decision maker. You will be advised in writing whether the decision to stop your payments is suspended or not.

For more information about the process and the WorkCover Ombudsman’s approach to reviewing decisions, see the attached Guidelines.