As a result of the balance of the Return to Work Act 2014 coming into effect on 1 July 2015, the WorkCover Ombudsman and functions of that office cease on 30 June 2015.

Contact Details

Freecall: 1800 195 202

Telephone: (08) 8463 6593
Facsimile: (08) 8204 2169
Email: owo@sa.gov.au
Complaint / Enquiry Form

NEW ADDRESS
Level 17
45 Pirie Street
Adelaide SA 5001

GPO Box 464
Adelaide SA 5001
DX 336 Adelaide

Return to Work Act 2014 (from 1 July 2015)

Change to Legislation 

Please note
As a result of the balance of the Return to Work Act 2014 coming into effect on 1 July 2015, the WorkCover Ombudsman and functions of that office cease on 30 June 2015.

What you can do from 1 July 2015
The new Return to Work Act 2014 includes ‘service standards’ and enables a worker or employer who has a concern about compliance with any of the standards to raise their concern direct with the claims agent, ReturnToWorkSA or self-insured employer (as applicable); or to lodge a complaint with the State Ombudsman (see Schedule 5 – Statement of Service Standards, Return to Work Act 2014).

If you have a complaint about your claim
Please first speak with the claims manager in the claims agent or ReturnToWorkSA.  The new Return to Work Act 2014 requires the claims agent/ReturnToWorkSA or self-insured employer to work with you to try to address and resolve your concern, and to try to find a resolution (Schedule 5, clauses 5 and 6). 

Employers Mutual Limited

8127 1100

Gallagher Bassett Services

8177 8400

ReturnToWorkSA

13 18 55

www.rtwsa.com

The new Return to Work Act 2014 also provides powers to the State Ombudsman in relation to complaints about compliance with service standards (Schedule 5) and access to your claim file (section 180).

OmbudsmanSA

8226 8699

www.ombudsman.sa.gov.au



 Elbert Brooks has been appointed as the Acting WorkCover Ombudsman, effective 18 December 2014.

Elbert was previously the Executive Director of Public Sector Workforce Relations within the SA Government and has practised law in both the public and private sectors.

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About Us
The WorkCover Ombudsman is an independent Officer who investigates complaints about the way services are delivered in the South Australian WorkCover Scheme, and provides information and assistance free of charge to anyone experiencing difficulties with the management of a workers compensation claim.
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